Profile
I’m a product and operations leader who builds customer-facing products and the systems behind
them. Across 12+ years, I’ve moved from business operations into product leadership and hands-on
software development. That background helps me connect customer needs, commercial priorities,
and technical decisions.
At CentralR and GreatStay, I helped scale an international client base to $2.8M in monthly
recurring revenue. At Symplete, I built the product operations foundation that led to my
promotion to Head of Product. Today at Revnest, I’m redesigning the customer-facing marketplace,
helping launch new products, and improving how the team takes products from idea to market.
Experience
- Lead product strategy and delivery for the marketplace and data platform, including a customer-facing redesign and new product launches.
- Built an automated product review system that turns leadership priorities, customer needs, and support insights into clearer roadmap decisions.
- Created an AI-assisted delivery workflow connecting product specifications, implementation planning, QA, and releases into a repeatable path from idea to launch.
- Consolidated disconnected marketing, support, and reporting tools, reducing software sprawl and clarifying ownership across the team.
- Built the product operations foundation and was promoted from Operations Manager to Head of Product.
- Led the roadmap, UX, development planning, QA, and releases for a B2B and B2C AI communications platform.
- Designed customer-facing and internal interfaces, turning feedback from users, sales, and customer success into priorities for engineering.
- Automated KPI reporting and introduced AI-assisted workflows for product discovery, documentation, and delivery.
- Ran day-to-day operations for a real estate productivity platform, including customer delivery, support, reporting, and internal workflows.
- Built SOPs and KPI reporting processes that made ownership and performance easier to track.
- Turned recurring customer and operational problems into product requirements, leading into product design and technical implementation.
- Led web, marketing, and advertising projects from planning through delivery while improving the agency’s Agile and software-delivery practices.
- Promoted from Google Administrator to Operations Manager.
- Ran day-to-day operations for a cross-functional team while helping scale the international client base to $2.8M MRR.
- Led the rebrand from CentralR to GreatStay across internal teams and external stakeholders.
- Managed Google search and display campaigns and earned Google Advertising certifications.
- Built performance and risk reports tracking spend, ROI, and campaign results.